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Marilyn Klemens

Marilyn Klemens

Executive Director

Marilyn Klemens is one of the Founders and the Executive Director of dFs.  She and two partners started dFs in 1985 by working out of their homes with a budget of $7,000.  In 1988 they dissolved the partnership and dFs was  formed as a nonprofit corporation.   Marilyn has extensive experience in nonprofit management and leadership.  One of the accomplishments of which she is most proud was the capital campaign and construction of the administrative building in 2006. 
Marilyn is a graduate of Indiana University of PA with a degree in education.  She is a member The Provider Alliance.  She has been a member of the American Association on Intellectual & Developmental Disabilities since 1985.

John BenistonJohn Beniston


John has been an accountant with dFs since 1990.  As the department has grown, his duties have expanded to included management of the fiscal department.  He is a graduate of Youngstown State University

Shereen EsmailShereen Esmail

Lead Accountant

Shereen has been an Accountant at dFs since 2009.  She is primarily responsible for processing payroll, monitoring purchases, and controlling inventory.  Shereen obtained a bachelor’s in business administration in 2007 and a MBA in 2008, both from Youngstown State University.  While attending college Shereen was a graduate assistant for the accounting and finance departments and worked at Jade Financial Services doing tax preparation and bookkeeping. Upon completion of graduate school Shereen worked at National City Bank prior to her hire at dFs.  Shereen is a member of Beta Alpha Psi, Beta Gamma Sigma Honor Society and Sigma Alpha Lambda Honor Society.

Jacki ZanoniJacki Zanoni

Accounting Assistant

Jacki started as a secretary and was promoted from that position to a clerk, then to fiscal assistant, and then to her current position as the accounting assistant.  Jacki has an associate’s degree in business administration and information processing.  Jacki has developed expertise in processing the agency’s payables and submitting our bills to the state of PA through their Promise website.

Leslie JacksonLeslie Jackson

Administrative Officer

Leslie has been the Administrative Officer of dFs since 2006.  She began her employ at dFs in 1986 as the secretary.  Over the years she was promoted to fiscal technician and administrative assistant prior to her current position.  Leslie has an associate degree in applied business from YSU.  She is a member of the Shenango Valley Chamber of Commerce and the Human Resources Organization of Western Pennsylvania.

Stacey LlewellynStacey Llewellyn

Personnel Assistant

Stacey has been part of our dFs family for over 10 years.  She started in 2000 as our agency secretary and was promoted to Personnel Assistant the following year.  Stacey has an associate degree in information processing.  She has attended many human resources seminars over the years to develop her knowledge and skills.  One of her favorite accomplishments has been her participation in our Celebrity Doodles auctions and Reverse Raffles to benefit our clients and our agency.




Mary Ann Lary


Mary Ann began as the dFs Secretary in 2013. She has been employed by dFs since 2009 and previously worked as a Direct Care Professional.

Mary Ann's education was obtained at Mercer High School, ITT Technical Institute, Butler County Community College and Penn State where she is a RULE graduate. She has approximately 15 years experience working in an office environment.

Mary Ann is a member of several organizations: the Mercer County Master Gardeners, Mercer County Farm Bureau, Shenango Valley Corvette Club, and Phi Theta Kappa.

When asked what she likes most about her job, she replied "Being busy all the time and it's something different everyday".

The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand. -- Vince Lombardi


Melissa FlickingerMelissa Flickinger

Computer Operator

Melissa has developed her skills and grown along with our agency.  Melissa was hired as agency Secretary in 1994 and was quickly promoted to Personnel Assistant when that position was added to organization. In 1998 she was promoted to Administrative Assistant.  She became our Computer Operator in 2000 and is the computer guru for everything from the network to our web page.  Melissa has an associate’s degree in specialized business, information processing.

A couple of her favorite quotes are: “You cannot control other people BUT you can control how you react to them.”  “If it is to be, it is up to me.”

Lorraine LivoskyLorraine Livosky

Program Director

Lorraine has worked in the field of developmental disabilities and mental health since 1997. Lorraine has a Bachelor's degree in psychology from Youngstown State University. Prior to joining dFs Lorraine worked as a mental health worker at Belmont Pines and a TSS at Youth Advocate Providers. Lorraine began her employment at dFs in 2002 as a Foster Care Caseworker. In 2003 she was promoted to Casework Supervisor. In 2008 Lorraine was promoted to Assistant Program Director and has had experience supervising CHAPS, Community Employment, Habilitation Services and Residential Services. She has been in her position as Program Director since January 2014. One of her favorite quotes is something that can inspire all of us no matter the obstacles we may face: "The big secret in life is that there is no big secret. Whatever your goal, you can get there if you're willing to work." -- Oprah Winfrey.

Cathy ProctorCathy Proctor

Assistant Program Director

Cathy has been an Assistant Program Director since 2005.  She came into the position with extensive experience in the field of services to individuals with intellectual disabilities. She has a bachelor’s degree in psychology from Thiel College.  Cathy worked 3 years as an RPW, 7 years as a RPD, 13 years as an Assistant Residential Director and 3 years as a Residential Director at another provider agency.  Cathy is a HCSIS Point Person, and a State Certified Investigator for HCSIS.   She has a quote by Henry David Thoreau on her workstation in her office—“It is something to paint a picture or to carve a statue and so to make a few objects beautiful.  But it is far more glorious to carve and paint the atmosphere in which we work to affect the quality of the day.  This is the highest of the arts.” Cathy states, “The work atmosphere here at dFs is the best of any work atmosphere I have encountered."

Angel Norris

Assistant Program Director

Angel was a Residential Program Worker for 10 months at the children’s group home and a Residential Program Supervisor for 4 years prior to being promoted to Assistant Program Director.  She has a bachelor’s degree in psychology from Youngstown State University. Angel is a State Certified Investigator, Chairman of the Restrictive Procedures Review Committee and HCSIS Point Person. One of her favorite quotes is: “Life isn’t about waiting for the storm to pass…it’s about dancing in the rain.” (Unknown)

Carol MedfordCarol Medford

Assistant Program Director

Carol Medford is an Assistant Program Director and manages the CHAPS and Community Employment service areas at dFs. She has a Bachelors of Music Education (in Music Therapy) degree from the College of Wooster. Prior to joining dFs in 2010, Carol worked for 20 years in the field of intellectual and developmental disabilities in New York State. She was a Regional Residential Program Director as well as Vocational Rehabilitation Counselor, Case Coordinator, and Recreation Specialist in workshop and day program settings. Carol states, "In my role as a supervisor as well as working with the individuals we support, I like to remember a quote by Stephen R. Covey... Find your voice and inspire others to find theirs."

Andrea DavidsonAndrea Davidson

Quality Improvement Coor.

Andrea has been the Quality Improvement Coordinator for dFs since January, 2001. She is the agency's HIPAA Privacy Officer and Compliance Officer.  She is also one of the original Founders of the agency and has volunteered on the Board of Directors as Board Secretary since 1988.  Andrea is a Senior Level Certified Instructor through the Crisis Prevention Institute and provides Nonviolent Crisis Intervention Training to our employees.   Prior to working at dFs, Andrea contracted with Sharon Regional Health System to provide various services including: bereavement counseling, parenting classes, and facilitating various support groups including Parents of Children with Special Needs.   Andrea has a bachelor’s degree in Rehabilitation Education from Penn State University and a master’s degree in Counseling Psychology from Slippery Rock University. One of her favorite inspirational quotes is -- “I must do something' always solves more problems than, “Something must be done.”" (Unknown)

Andrea says, “I love when I see our dFs family come together for a cause, whether to benefit a group of people or to make a difference in the life of one individual.”

Stacey CannonStacey Cannon

Health Services Coordinator

Stacey Cannon, R. N., has been our Health Services Coordinator since April, 2004.  Stacey previously worked as a Certified Occupational Health Nurse in various areas of the steel industry and was clinical manger at various Long Term Care facilities.  She attended Sharon Regional School and Penn State for nursing.  Stacey is a member of the National and PA Developmental Disability Nursing Association and is a certified Red Cross CPR/First Aide Instructor, Medication Administration Traininer and our A.L.I.C.E. Trainer. 

Stacey says “After being here for mor than 11 years, I enjoy seeing how much the individuals have changed and have grown in so many areas.  I especially love the look on an individual’s face when he moves into his own apartment for the first time; or when I observe an individual who had a difficult time with her behaviors improve her social skills and become productive in the community and learn new skills.  It is really nice to see individuals come into the office and tell us the good news that is occurring in their lives.” Diversified Family Services has become another family to me.

Deborah Gavins

Licensed Practical Nurse

Deborah began her employ at dFs in 2011. Deborah is a Licensed Practical Nurse and enjoys interacting with the clients we serve.

A quote that she would like to share is "This too shall pass."

Terri Wilt

HR Assistant

Terri joined dFs in December 2013 as a part of the business department. She currently works providing support to the program aspects of dFs by monitoring agency vehicles; verifying emergency preparedness; maintaining stored client records and other duties. She previously worked as a bookkeeper prior to coming to dFs. She also has a degree in Photography. Her favorite quote is: "Life is really simple, but we insist on making it complicated." -- Confucius

Brittanei Conti

Staff Trainer

Brittanei is the agency Staff Trainer. Prior to her current position she was a Behavioral Specialist/RPS. She began at dFs as a Direct Care Professional in July 2013. She has a Bachelor's Degree in Professional Studies with an emphasis in counseling psychology and a Minor in Non-Profit Organizations from Slippery Rock University. Prior to her joining dFs she worked at George Junior Republic as well as the Irene Stacy Mental Health Center. Her favorite quote is "You should always be learning. If you're the smartest person in the room, you're in the wrong place". -- unknown

Michelle GrooverMichelle Groover

Program Specialist

Michele has been a Program Specialist since July 2012. Prior to becomeing the Program Specialist, she worked as a Residential Program Supervisor since 2008.  Prior to working here she was a medical social worker for UPMC Horizon Hospital and UPMC Home Health/Hospice.  She has a bachelor’s in social work from Slippery Rock University.  Michele is a Certified Investigator. 

Mike BoldishMike Boldish


Mike has worked for dFs since 2000, maintaining our group homes, the office and the agency vehicles.  Mike obtains the bids for our subcontracted projects and assigns work to the other maintenance workers.  Mike has worked in the building trades since high school.

Anthony Palombo


Anthony has been a Maintenance Repairman here at dFs since 2009. He is a graduate of Sharpsville High School and is a Journeyman Millwright as well as a Journeyman Die Cutter. When Anthony was asked what he likes most about his job, his response was "Our clients."

Bryan Schumacher


Bryan has been a Maintenance Repairman at dFs since 2010. He has many years experience and has previously maintained rental homes as well as maintenance at the Mercer County Courthouse. Brian's specialty is bricklaying and plaster work. One of his previous accomplishments of which he is most proud is installing the 3 arches that overlook the banquet hall at the Corinthian in Sharon.

Richard Neider


Rick joined our Maintenance Team in 2014. He is a graduate of Hickory High School and the Mercer County Vo-Tech Trade School where he learned building construction, plumbing, nad electrical trades. He has 25 years of experience performing maintenance work with the family business. Rick is a member of the Sharpsville and Hermitage VFWs. When he was asked what he liked most about this job he responded "The People."


Kathy GladisKathy Gladis

Residential Program Supervisor

Kathy was hired as an SSA and was promoted to Residential Program Supervisor in 2011.  She has a bachelors degree in criminal justice and is currently working towards a masters degree at Slippery Rock.  Kathy  worked as an SSA with autistic individuals and also worked at a girls group home prior to her employment here.  She says she enjoys the satisfaction of helping an individual succeed with a goal and the look on the person’s face when he knows he has done it.

Anthony Bloom

Residential Program Supervisor

Anthony joined the dFs team as an RPS in 2015.  He brings with him 4 years of experience as a clinical assistant at Mid Atlantic Youth Services Maximum Security Facility as well as 2 years’ experience as a Residential Program Director for the ARC of Mercer County.

Anthony is a Crisis Prevention Instructor, a Prader Willi Syndrome Instructor, as well as a 10 year member of the Jefferson Township Fire Department.

Meeting new people to learn and experience their ways of living is what he enjoys most about his job.

When asked about a meaningful quote, Anthony wrote:  As my Grandfather used to say, “Don’t play leapfrog with a Unicorn.”

Valerie King

Residential Program Supervisor

Valerie started at dFs in 2011 as a Direct Care Professional. In February 2016 she assumed the role as a Residential Program Supervisor.

Valerie has a Bachelor's in Social Work from Edinboro University.

What she likes most about her job is working with the clients and the helping staff.

Here most meaninful quote is "No matter what people tell you, words and ideas can change the world".

Felicia Jackson

Residential Program Supervisor

Felicia started at dFs in August 2013 as a Residential Program Worker.  In August 2015 she assumed the role of Residential Program Supervisor.   Prior to dFs she acquired experience as a TSS worker at Vocational and Psychological Services.  Felicia has her B.A. from Laroche College and is currently working on her Master’s in clinical mental health counseling from Kent State University.   Felicia likes that she can come to work and continue to help people live a better life.  “Having a soft heart in a cruel world is courage not weakness.”


Jesse Fusco

Residential Program Supervisor

Jesse joined dFs in 2015 as a Residential Program Supervisor. Jess has 6 years experience as a TSS/Mental Health worker/Social Skills Teacher and volunteer experience as a little league coach.  He is a die-hard Cleveland Sports fan and his favorite quote/motto is: “No regrets, live life to its fullest”

Leah Herskovitz

Residential Program Supervisor


Karen MajockaKaren Majocka

Residential Program Supervisor

Karen is our most experienced Residential Program Supervisor, having been in her position since 1996.  Karen started working for dFs in 1996 as a therapeutic staff support worker.
Karen has a degree in special education and elementary education from Slippery Rock University.  Prior to her employment at dFs she had her own childcare preschool and worked as a substitute teacher for IU#4.  Karen is a Medications Administration Trainer and experienced Lifesharing Program Specialist.  She enjoys spending time with the clients she works with and says the following quote helps her in her work & personal life: “ MOOMBA —My Only Obstacle Must Be My Attitude.”

Joshua Rodondi

Residential Program Supervisor


Elaine ShardyMatt Smeltzer

Residential Program Supervisor

Matt started at dFs in August 2012 as a Residential Program Supervisor. Prior to that Matt worked as a Direct Care Professional here at dFs. In addition, Matt also has previous experience working direct care in Clarion for 2 1/2 years and also volunteering in autistic and special education classrooms.

Matt has a Bachelor's of Science degree from Clarion University in secondary education for English.

Matt states that the rewarding part of being in this position is watching clients succeed and grow every day and, no matter how small their accomplishment may be, it makes me proud to be a part of it. Matt also stated that he loves the interaction with the clients and helping make a difference in their daily life and services they are provided.

A meaningful quote, to Matt, is "You can't move mountains by whispering at them" -- Pink

Tom Wilson

Residential Program Supervisor

Tom joined dfs in early 2014 as a Residential Program Supervisor. He has a Bachelor's Degree in psychology and philosophy from Youngstown State University. Prior to dFs, Tom was a counselor at George Junior Republic as well as a Therapeutic Staff Support in Lawrence, Mercer, and Crawford Counties. He most enjoys being able to make decisions that have positive outcomes for the individuals with whom he works.

Tom's favorite quote is "Life shrinks or expands in proportion to one's courage" -- Anais Nin

Susan Engel

Residential Program Supervisor

In 2016, Susan joined the dFs staff. Susan has a BS from Penn State University. She brings with her multiple years of experience working at MCCYS, also as a Therapeutice Staff Support and EMT. She is a member of the Transfer Volunteer Fire Department. Susan enjoys working with people and states that this is what she likes most about her job.

Yolanda Brooks

Residential Program Supervisor

Yolanda joined dFs in January 2017 as a Residential Program Supervisor. She has a Bachelor's in Psychology and a Master's in Criminal Justice. Prior to joining dFs, Yolanda worked as a Habilitation Aide for over 10 years and as a Therapeutic Activities Aide for 5 years. What she likes most about her job is being able to help and assist others.

Paige Hartman

Residential Program Supervisor

Paige became a Therapeutic Activities Aide Supervisor in 2015.  Previously she worked as a Residential Program Worker here at dFs.  She has her Bachelor’s degree in Health Policy and Administration with a minor in Sociology from Penn State University.  When asked what she likes most about her job she stated “I like that the work is meaningful and I like helping others.


Crystal Ensminger

Behavior Specialist / RPS

Crystal is a Behavior Specialist / Residential Program Supervisor. She began her employ here in January 2017. Crystal has a Bachelors Degree from Penn State University in Agricultural Science with a minor in Equine Science. She has previous experience at two other locations in the behavioral and mental health field. Her favorite quote is "Enjoy the little things in life, for one day you'll look back and realize they were the big things".

Lacey Hammond

Behavior Specialist

In August 2015 we welcomed Lacey to our residential staff.  Lacey has a dual role as a Behavior Specialist and a Residential Program Supervisor.  Lacey has almost 10 years of direct care professional experience and still works part-time in that capacity.   Lacey has 2 associate’s degrees: Psychology and Social Work.  Here Bachelor’s degree is in Criminal Justice from Youngstown State University.  Currently she is a YSU student working on her Master’s Degree.  Lacey is also a trained 911 dispatcher.

Lacey states that she if fairly new to this position but so far she likes what she sees.  She is looking forward to getting to know everybody and most importantly the clients receiving our services. 

Her favorite saying is:  Peace.  It does not mean be in a place where there is not noise, trouble or hard work.  It means be in the midst of those things and still calm in your heart.

Jenn MinettJenn Zackasee

Job Development Specialist

Jennifer is the Job Development Specialist for the Community Employment and CHAPS Programs. She started as an intern at dFs in 2005 and worked as a foster care caseworker for two years before assuming the position of Therapeutic Activities Aide Supervisor. Jennifer graduated from Thiel College with a BA in Psychology. She is a Certified Investigator and CPR/First Aide Instructor. "What likes behind us and what lies before us are tiny matters compared to what lies within us." -- Henry Stanley Haskins

Rose Campbell

TAA Supervisor

Rose has been with dFs since 2012 and assumed the role of TAAS in December 2013.

Rose has a Degree in Liberal Arts with a minor in Psychology from Clarion University.

When asked what she likes most about her job, Rose replied that she enjoys being able to help others and learn new things.

"No matter how difficult life gets, the important thing is to live it with hope" -- Boy Meets World.

Crystal Ensminger

Behavior Specialist / RPS

Crystal is a Therapeutic Activities Aide Supervisor here at dFs. She began her employ here in January 2017. Crystal has a Bachelors Degree from Penn State University in Agricultural Science with a minor in Equine Science. She has previous experience at two other locations in the behavioral and mental health field. Her favorite quote is "Enjoy the little things in life, for one day you'll look back and realize they were the big things".

Cathy ProctorEllen Nelson

TAA Supervisor

Ellen has been a Therapeutic Activities Aide Supervisor since 2012.

Ellen has a B.S. in Exercise Science and a minor in Psychology from Taylor University.

She has experience as a Habilitation Specialist and also as a Direct Care Home Health Aide.

When asked what she likes most about her job she stated the interaction with the clients.

A meaning quote, to her, is -- Some people come into our lives, leave footprints on our hearts, and we are never the same. - Franz Peter Schubert

Carie Moore

CHAPS Program Specialist / BS Sup.

Carie joined the dFs staff in 2016. She has a Master's Degree in Health and Human Services from Youngstown State University as well as a B.S. in Psychology from Clarion University. Carie has over 15 years experience in vocational rehabilitation, case management, and research. What she enjoys most about her job is working with the clients. When asked about a meaaningful quote or phrase she replied "Good Food, Good Friends, Good Times". She believes bringing people together over an amazing meal builds bonds nad turns friends into family.

Andrea DavidsonAmanda Elavsky

CHAPS Program Specialist

Amanda joined dFs in 2014. She brings with her 8 years of experience as a TSS and also 3.5 years experience as a Service Coordinator for individuals with physical disabilities. She has a degree from Thiel College in Philosophy and Elementary Education.


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