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Learn more about us! - We have had several staff changes recently. This information is in the process of being updated.

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Lorraine Livosky

Lorraine Livosky

Executive Director

Lorraine has worked in the field of developmental disabilities and mental health since 1997. Lorraine has a Bachelor's degree in psychology from Youngstown State University. Prior to joining dFs Lorraine worked as a mental health worker at Belmont Pines and a TSS at Youth Advocate Providers. Lorraine began her employment at dFs in 2002 as a Foster Care Caseworker/Counselor. In 2003 she was promoted to Casework Supervisor. In 2008 Lorraine was promoted to Assistant Program Director and has had experience supervising CHAPS, Community Employment, Habilitation Services and Residential Services. She has been in her position as Program Director since January 2014. In July, 2017, the Executive Director and founder of dFs, Marilyn Klemens retired and appointed Lorraine to become the new Executive Director.  Favorite quote:  “We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.”

John BenistonJohn Beniston


John has been an accountant with dFs since 1990.  As the department has grown, his duties have expanded to included management of the fiscal department.  He is a graduate of Youngstown State University

Shereen EsmailShereen Esmail

Lead Accountant

Shereen has been an Accountant at dFs since 2009.  She is primarily responsible for processing payroll, monitoring purchases, and controlling inventory.  Shereen obtained a bachelor’s in business administration in 2007 and a MBA in 2008, both from Youngstown State University.  While attending college Shereen was a graduate assistant for the accounting and finance departments and worked at Jade Financial Services doing tax preparation and bookkeeping. Upon completion of graduate school Shereen worked at PNC bank prior to her hire at dFs.  Shereen is a member of Beta Alpha Psi, Beta Gamma Sigma Honor Society and Sigma Alpha Lambda Honor Society.

Jacki BrockJacki Brock

Accounting Assistant

Jacki started as a secretary and was promoted from that position to a clerk, then to fiscal assistant, and then to her current position as the accounting assistant.  Jacki has an associate’s degree in business administration and information processing.  Jacki has developed expertise in processing the agency’s payables and submitting our bills to the state of PA through their Promise website.

Leslie JacksonLeslie Jackson

Administrative Officer

Leslie has been the Administrative Officer of dFs since 2006.  She began her employ at dFs in 1986 as the secretary.  Over the years she was promoted to fiscal technician and administrative assistant prior to her current position.  Leslie has an associate degree in applied business from YSU.  She is a member of the Shenango Valley Chamber of Commerce and the Human Resources Organization of Western Pennsylvania.

Stacey LlewellynStacey Llewellyn

Personnel Assistant

Stacey has been part of our dFs family since 2000.  She started employment as our agency secretary and was promoted to Personnel Assistant the following year.  Stacey has an associate degree in information processing.  She has attended many human resources seminars over the years to develop her knowledge and skills.  One of her favorite accomplishments has been her participation in our Celebrity Doodles auctions and Reverse Raffles to benefit our clients and our agency.

Karen MiccolisKaren Miccolis

Clerical Assistant

Karen’s education was obtained at Leechburg Area High School (Business Education) and Newport Business Institute where she graduated with an Associate’s Degree in Specialized Business. 
She has approximately 25 years’ experience working in an office environment.  She started at an early age helping her mother (Tax Collector) with multiple tax related tasks.
Karen has been employed by dFs since March 2016 where she worked as a Direct Care Professional.  She recently began her new role in July 2017 as the Program Secretary. When she was asked
What she likes best about her job?  She replied that she enjoys being able to help others and the various interactions with clients, staff and co-workers.  You learn something new every day. Her favorite quote is:  “It is what it is.”

Mary Ann Lary


Mary Ann began as the dFs Secretary in 2013. She has been employed by dFs since 2009 and previously worked as a Direct Care Professional.

Mary Ann's education was obtained at Mercer High School, ITT Technical Institute, Butler County Community College and Penn State where she is a RULE graduate. She has approximately 15 years experience working in an office environment.

Mary Ann is a member of several organizations: the Mercer County Master Gardeners, Mercer County Farm Bureau, Shenango Valley Corvette Club, and Phi Theta Kappa.

When asked what she likes most about her job, she replied "Being busy all the time and it's something different everyday".

The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand. -- Vince Lombardi

Melissa FlickingerMelissa Flickinger

Computer Operator

Melissa has developed her skills and grown along with our agency.  Melissa was hired as agency Secretary in 1994 and was quickly promoted to Personnel Assistant when that position was added to organization. In 1998 she was promoted to Administrative Assistant.  She became our Computer Operator in 2000 and is the computer guru for everything from the network to our web page.  Melissa has an associate’s degree in specialized business, information processing.

A couple of her favorite quotes are: “You cannot control other people BUT you can control how you react to them.”  “If it is to be, it is up to me.”

Stacey CannonStacey Cannon

Program Director

Prior to Stacey Cannon becoming the dFs Program Director in July 2017, she had been been our Health Services Coordinator since April, 2004.  Stacey previously worked as a Certified Occupational Health Nurse in various areas of the steel industry and was clinical manager at various Long Term Care facilities. She attended Sharon Regional School and Penn State for nursing. Stacey is a certified Red Cross CPR/First Aide Instructor, Medication Administration Trainer and our A.L.I.C.E. Trainer.  Stacey says “After being here for more than 13 years,  I enjoy the look on an individual’s face when they have moved into their own apartment for the first time; or when I observe an individual who had a difficult time with their behaviors improve their social skills and become productive in the community and learn new skills. It is really nice to see individuals come into the office and tell us the good news that is occurring in their lives.” Diversified Family Services has become another family to me.


Cathy ProctorCathy Proctor

Assistant Program Director

Cathy has been an Assistant Program Director since 2005.  She came into the position with extensive experience in the field of services to individuals with intellectual disabilities. She has a bachelor’s degree in psychology from Thiel College.  Cathy worked 3 years as an RPW, 7 years as a RPD, 13 years as an Assistant Residential Director and 3 years as a Residential Director at another provider agency.  Cathy is a HCSIS Point Person, and a State Certified Investigator for HCSIS.   Her favorite quote is “We do not stop playing because we grow old.  We grow old because we stop playing.” ~ Benjamin Franklin. Cathy states, “The work atmosphere here at dFs is the best of any work atmosphere I have encountered."

Angel Norris

Assistant Program Director

Angel was a Residential Program Worker for 10 months at the children’s group home and a Residential Program Supervisor for 4 years prior to being promoted to Assistant Program Director.  She has a bachelor’s degree in psychology from Youngstown State University. Angel is a State Certified Investigator, Chairman of the Restrictive Procedures Review Committee and HCSIS Point Person. One of her favorite quotes is: “Life isn’t about waiting for the storm to pass…it’s about dancing in the rain.” (Unknown)

Carol MedfordCarol Medford

Assistant Program Director

Carol Medford is an Assistant Program Director and manages the CHAPS and Community Employment service areas at dFs. She has a Bachelors of Music Education (in Music Therapy) degree from the College of Wooster. Prior to joining dFs in 2010, Carol worked for 20 years in the field of intellectual and developmental disabilities in New York State. She was a Regional Residential Program Director as well as Vocational Rehabilitation Counselor, Case Coordinator, and Recreation Specialist in workshop and day program settings. Carol states, "In my role as a supervisor as well as working with the individuals we support, I like to remember a quote by Stephen R. Covey... Find your voice and inspire others to find theirs."

Michelle GrooverMichelle Groover

Quality Improvement Coordinator

Michele assumed the duties of QIC in 2019. Formerly, she had been a Program Specialist since July 2012 and employed here at dFs since 2008.

She has a bachelor’s in social work from Slippery Rock University.  Michele is a Certified Investigator. 

Lee Ann Hougelman

Health Services Coordinator

In June 2016 dFs welcomed Lee Ann to the position of Health Services Coordinator. She brings 20 years of experience as an R.N. For the previous 17 years she was an RN in the stepdown unit at a hospital. Although this position is a change Lee Ann states that she is ready and excited to learn and grow. One of her favorites quote is "if nothing every changed, there'd be no butterflies".

Deborah Gavins

Licensed Practical Nurse

Deborah began her employ at dFs in 2011. Deborah is a Licensed Practical Nurse and enjoys interacting with the clients we serve.

A quote that she would like to share is "This too shall pass."

Terri Wilt

HR Assistant

Terri joined dFs in December 2013 as a part of the business department. She currently works providing support to the program aspects of dFs by monitoring agency vehicles; verifying emergency preparedness; maintaining stored client records and other duties. She previously worked as a bookkeeper prior to coming to dFs. She also has a degree in Photography. Her favorite quote is: "Life is really simple, but we insist on making it complicated." -- Confucius

Brittanei Conti

Staff Trainer

Brittanei is the agency Staff Trainer. Prior to her current position she was a Behavioral Specialist/RPS. She began at dFs as a Direct Care Professional in July 2013. She has a Bachelor's Degree in Professional Studies with an emphasis in counseling psychology and a Minor in Non-Profit Organizations from Slippery Rock University. Prior to her joining dFs she worked at George Junior Republic as well as the Irene Stacy Mental Health Center. Her favorite quote is “Education is the most powerful weapon which you can use to change the world”- Nelson Mandela


Mike BoldishMike Boldish


Mike has worked for dFs since 2000, maintaining our group homes, the office and the agency vehicles.  Mike works with subcontractors on various projects and supervises the other maintenance workers.  Mike has worked in the building trades since high school.

Anthony Palombo


Anthony has been a Maintenance Repairman here at dFs since 2009. He is a graduate of Sharpsville High School and is a Journeyman Millwright as well as a Journeyman Die Cutter. When Anthony was asked what he likes most about his job, his response was "Our clients."

Bryan Schumacher


Bryan has been a Maintenance Repairman at dFs since 2010. He has many years experience and has previously maintained rental homes as well as maintenance at the Mercer County Courthouse. Brian's specialty is bricklaying and plaster work. One of his previous accomplishments of which he is most proud is installing the 3 arches that overlook the banquet hall at the Corinthian in Sharon.

Richard Neider


Rick joined our Maintenance Team in 2014. He is a graduate of Hickory High School and the Mercer County Vo-Tech Trade School where he learned building construction, plumbing, and electrical trades. He has 25 years of experience performing maintenance work with the family business. Rick is a member of the Sharpsville and Hermitage VFWs. When he was asked what he liked most about this job he responded "The People."


Kathy GladisKathy Gladis

Residential Program Supervisor

Kathy was hired as an SSA and was promoted to Residential Program Supervisor in 2011.  She has a bachelors degree in criminal justice and is currently working towards a masters degree at Slippery Rock.  Kathy  worked as an SSA with autistic individuals and also worked at a girls group home prior to her employment here.  She says she enjoys the satisfaction of helping an individual succeed with a goal and the look on the person’s face when he knows he has done it.

Lenora Flenoury

Residential Program Supervisor

Lenora began at dFs in November 2007 as a Residential Program Worker. In July 2017 she then assumed the role of Program Supervisor / Staff Scheduler. Lenora has a bachelor's degree in Elementary Education. Lenora states: "What I like most about my job is helping others. Anytime you can be a part of helping someone learn and grow, do it, it is very rewarding." Her favorite quotes are:  “Life is not measured by the number of breaths we take, but by the moments that take our breath away” Mya Angelou  and also “To the world you may be one person; but to one person you may be the world.”  Dr. Seuss

Valerie King

Residential Program Supervisor

Valerie started at dFs in 2011 as a Direct Care Professional. In February 2016 she assumed the role as a Residential Program Supervisor.  Valerie has a Bachelor's in Social Work from Edinboro University.  What she likes most about her job is working with the clients when the opportunity arises.  Her most meaningful quote is "Never forget yesterday, but always live for today. You never know what tomorrow can bring, or what it can take away.”

Felicia Jackson

Residential Program Supervisor

Felicia started at dFs in August 2013 as a Residential Program Worker.  In August 2015 she assumed the role of Residential Program Supervisor.   Prior to dFs she acquired experience as a TSS worker at Vocational and Psychological Services.  Felicia has her B.A. from Laroche College and is currently working on her Master’s in clinical mental health counseling from Kent State University.   Felicia likes that she can come to work and continue to help people live a better life.  “Having a soft heart in a cruel world is courage not weakness.”


Tom Findley

Residential Program Supervisor

In 2017, dFs welcomed Tom as a Residential Program Supervisor. Tom has a Bachelor's degree in Human Development and Family Studies from Penn State University. He has previous experience as a Therapeutic Staff Support at Sharon Regional and also as a Trainer Advocate at St. Michael's Harbour. What he enjoys most about his job is helping people succeed in life.

Katie Williams

Residential Program Supervisor

Katie began her position as Residential Program Supervisor in May 2018.

Additional information to follow

Karen MajockaKaren Majocka

Residential Program Supervisor

Karen is our most experienced Residential Program Supervisor, having been in her position since 1996.  Karen started working for dFs in 1996 as a therapeutic staff support worker.
Karen has a degree in special education and elementary education from Slippery Rock University.  Prior to her employment at dFs she had her own childcare preschool and worked as a substitute teacher for IU#4. She enjoys spending time with the clients she works with and says the following quote helps her in her work & personal life: “ MOOMBA —My Only Obstacle Must Be My Attitude.”

Joshua Rodondi

Residential Program Supervisor

Josh joined the dFs family 2017 as a Residential Program Supervisor. He brought with him 2.5 years of experience as a Direct Care Professional from a previous employer. Josh has a Bachelor's in Psychology from Thiel College and plans on continuing his education to obtain his Master's degree. Currently, his favorite quote is: "I can't changed the direction of the wind, but I can always adjust my sails to reach my destination".

Elaine ShardyMatt Smeltzer

Residential Program Supervisor

Matt started at dFs in August 2012 as a Residential Program Supervisor. Prior to that Matt worked as a Direct Care Professional here at dFs. In addition, Matt also has previous experience working direct care in Clarion for 2 1/2 years and also volunteering in autistic and special education classrooms.

Matt has a Bachelor's of Science degree from Clarion University in secondary education for English.

Matt states that the rewarding part of being in this position is watching clients succeed and grow every day and, no matter how small their accomplishment may be, it makes me proud to be a part of it. Matt also stated that he loves the interaction with the clients and helping make a difference in their daily life and services they are provided.

A meaningful quote, to Matt, is "You can't move mountains by whispering at them" -- Pink

Tom Wilson

Residential Program Supervisor

Tom joined dfs in early 2014 as a Residential Program Supervisor. He has a Bachelor's Degree in psychology and philosophy from Youngstown State University. Prior to dFs, Tom was a counselor at George Junior Republic as well as a Therapeutic Staff Support in Lawrence, Mercer, and Crawford Counties. He most enjoys being able to make decisions that have positive outcomes for the individuals with whom he works.

Tom's favorite quote is "Life shrinks or expands in proportion to one's courage" -- Anais Nin

Susan Engel

Residential Program Supervisor

In 2016, Susan joined the dFs staff. Susan has a BS from Penn State University. She brings with her multiple years of experience working at MCCYS, also as a Therapeutic Staff Support and EMT. She is a member of the Transfer Volunteer Fire Department. Susan enjoys working with people and states that this is what she likes most about her job.

Katherine McMann

Residential Program Supervisor

Katie joined dFs in February 2018 as a Residential Program Supervisor. Previous to dFs, Katie worked for Bethesda Lutheran Services. She earned her Bachelors degree from Indiana University of Pennsylvania. Katie's favorite quote is "I am the master of my fate - I am the captain of my soul. -- William Ernest Henley

Paige Hartman

Residential Program Supervisor

Paige became a Therapeutic Activities Aide Supervisor in 2015.  Previously she worked as a Residential Program Worker here at dFs.  She has her Bachelor’s degree in Health Policy and Administration with a minor in Sociology from Penn State University.  When asked what she likes most about her job she stated “I like that the work is meaningful and I like helping others.





Lacey Hammond

Behavior Specialist

Lacey was welcomed to our residential staff in 2015.  Lacey has a dual role as a Behavior Specialist and a Residential Program Supervisor.  Lacey has over 10 years of direct care professional experience and still works part-time in that capacity.   Lacey holds a Master's degree in Criminal Justuce - with an area of study in Corrections from Youngstown State University. Lacey also has 2 associate’s degrees: one in Psychology and one in Social Work. Lacey has intentions of eventually becoming a LSW. Lacey states that the past 2 years have been a pleasure for her and she has made professional progress in this area of service and made new friends along the way! Here favorite quote for purpose of this assignment: Some of the best lessoins we ever learn are learned from past mistakes. The error of the past is the wisdom and success of the future! 

Carie Moore

CHAPS Program Specialist / BS Sup.

Carie joined the dFs staff in 2016. She has a Master's Degree in Health and Human Services from Youngstown State University as well as a B.S. in Psychology from Clarion University. Carie has over 15 years experience in vocational rehabilitation, case management, and research. What she enjoys most about her job is working with the clients. When asked about a meaningful quote or phrase she replied "Good Food, Good Friends, Good Times". She believes bringing people together over an amazing meal builds bonds and turns friends into family.


Andrea DavidsonAmanda Elavsky

CHAPS Program Specialist

Amanda has worked in this field since 2002. She graduated from Thiel College with a degree in Philosophy and Elementary Education. Prior to joining dFs in January of 2014, Amanda worked at ACCG for 8 years as a TSS and at DON Services/ ABTI as a Service Coordinator for 3.5 years.  Amanda began as a Residential Program Supervisor and is currently one of the CHAPS supervisors.  She is responsible for the Drop-In Center and is a Certified Investigator.  “Imagine, Believe, Achieve.”

Jenn MinettJenn Zackasee

TAA Supervisor / Program Specialist

Jenn started as an intern at dFs in 2005 and worked as a foster care caseworker for two years before assuming the position of Therapeutic Activities Aide Supervisor. Jennifer graduated from Thiel College with a BA in Psychology. She is a Certified Investigator and CPR/First Aide Instructor. "What likes behind us and what lies before us are tiny matters compared to what lies within us." -- Henry Stanley Haskins

Rose Campbell

TAA Supervisor

Rose has been with dFs since 2012, she began in direct care services and assumed the role of TAAS in December 2013. Rose has a Degree in Liberal Arts with a minor in Psychology from Clarion University. Recently Rose has gained the CESP certification, and is also an agency point person. When asked what she likes most about her job, Rose replied that she enjoys learning new things, being able to help others, seeing the growth that takes place, and the various interactions with clients, staff and co-workers.
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel” –Maya Angelou

Cathy ProctorEllen Nelson

TAA Supervisor

Ellen has been a Therapeutic Activities Aide Supervisor since 2012.

Ellen has a B.S. in Exercise Science and a minor in Psychology from Taylor University.

She has experience as a Habilitation Specialist and also as a Direct Care Home Health Aide.

When asked what she likes most about her job she stated the interaction with the clients.

A meaning quote, to her, is -- Some people come into our lives, leave footprints on our hearts, and we are never the same. - Franz Peter Schubert


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